What are
the size limitations of a text message?
Standard text messages are limited in size to 136
characters. This includes all letters, numbers, symbols, spaces and
punctuation.
What
does it mean to Opt-in? What is a double opt-in?
Opt-in means to join an alert. The customer gives you
permission to send SMS messages to their phone. Users send a text message
to a keyword to “opt-in” to the database of mobile alerts. A double
Opt-in is a confirmation of a subscription by requiring users to respond a
second time to confirm their subscription.
What
does it mean to Opt-out?
Opt-out means to quit a SMS alert. Users send a text
message to a keyword to “opt-out” of the database of mobile alerts. The
operators/keywords for this are usually “stop” or “quit.” It is recommended that a supplier send no
more than one or two messages per week to subscribers – more frequent messaging
can result in higher opt-out rates.
What is
a "Premium" campaign?
Premium-SMS campaigns charge the end-user (customer) for
receiving a message, or a group of messages. Examples include "joke
of the day" and ring tone campaigns. In most cases the user is
charged a monthly fee (example: $5.00). The fee is charged and collected
by the carriers and the revenue is split between the carrier and the company
orchestrating the campaign.
What is
a Keyword and Short Code?
A Keyword is
a phrase that users can text to join. A Short
Code is a series of numbers that act as a URL for a website. It tells the
wireless carriers where to send the message. Similar to an abbreviation, the
5-digit code is easy for your customers to remember.
Keywords and Short Codes work together to form an
address. Example: Text [KEYWORD] to [SHORT CODE] to receive a particular offer
or to sign up for a particular alert.